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Conditions of Use

Conditions of Use

§ 1 Coverage

This general terms and conditions apply to all deliveries by Thermopad GmbH initiated by individuals. Individuals are natural persons, that conclude acts of legal significance that are not part of their professional or commercial activities

§ 2 Contracting parties

The contract is concluded with Thermopad GmbH, Rudolf-Diesel-Straße 11, 72250 Freudenstadt, Handelsregister-Nr:  728458. For any questions or complaints our service team is available on weekdays from 9:00 to 12:00 and monday to thursday from 14:00 to 16:00 at 07441-932810 and by E-Mail at:

§ 3 Conclusion of the contract

§ 3.1 The presentation of products in our online store is only the opportunity to issue an offer to buy and is no legally binding offer. Errors excepted.

§ 3.2 By clicking the purchase button you are making a binding bid. The contract is concluded by sending our order confirmation e-mail.

§ 4 Cancellation policy
§ 4.1 Right of withdrawal
Customers are allowed to withdraw their declaration of contract within two weeks without any specification of reasons in writing (e.g. letter, fax, e-mail) or by sending back the goods. The two weeks’ period starts with the delivery of goods together with a detailed cancellation policy in writing. To meet the deadline of cancellation, the timely dispatch of the cancellation or the goods is sufficient. Our cancellation must be addressed to:

Thermopad GmbH
Rudolf-Diesel-Straße 11
72250 Freudenstadt
Fax: 07441-9328199

Consequences of cancellation
In the case of cancellation, the mutually received payments, goods or services have to be returned. 

You have to bear costs of return if the delivered goods are in accordance with the ordered products and if the price of the returned good does not exceed 40 Euro or in case of a higher price, the good has not already been paid completely or in parts. Else the return is free of charge.

Goods that can not be sent as parcel will be collected. Payments have to be returned within 30 days. The deadline starts with your dispatch of your cancellation request or the item in question; for us it starts with our receipt of the same.

§ 4.2 Please try to send back the goods in their original packaging with all of its elements and use a protective outer package. In case you do not have the original packaging any more, please assure sufficient protection against damages in transit with adequate package.

§ 4.3 Please return the goods by sending it as stamped package and keep the receipt. If we have to bear the costs of return we

§ 4.4 When returning goods we kindly ask you to contact us beforehand by phoning 07441-932810 to inform us about merchandise being returned. Your information will help you and us to return and receive the goods in a fast and trouble-free manner.

§ 4.5 Please note that paragraphs § 4.2 to 4.4 are not legally required to return goods.

§ 5 Prices and terms of delivery

§ 5.1 The prices shown on the product pages include German value added tax at the current valid rate and price components.

§ 5.2 In addition to the shown prices we charge for the delivery within Germany 3,50 EUR, for the delivery to Austria / Netherland / Luxemburg / Belgium / Italy / Denmark / France / Poland / Great-Britain 7,90 EUR and for the delivery to Ireland / Spain / Greece 14,90 EUR. The costs of delivery is shown on the product pages, during the checkout process and on the checkout confirmation page.

§ 6 Delivery

§ 6.1 We make deliveries within Germany with DHL, to Austria / Netherland / Luxemburg / Belgium / Italy / Denmark / France / Poland / Great-Britain / Ireland / Spain / Greece with GLS.

§ 6.2 Your order will be sent out within 3 working days after receipt of your payment. Possible different delivery periods will be stated on the respective product page.

§ 7 Payment

§ 7.1 Orders can be paid for through prepayment, credit card, PayPal or cash on delivery (German domestic orders only).

§ 7.2 If you choose prepayment, you'll receive our banking details with the order confirmation. The merchandise will be sent out after receipt of your payment.

§ 7.3 If you choose credit card or Paypal, the amount will be charged after completion of the checkout process.

§ 8 Reservation of proprietary rights

Goods delivered shall remain our property until complete payment.


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