Cancellation

You can withdraw your declaration of contract within 14 days without any specification of reasons.

Cancellation policy

Privacy

When visiting our website you don’t need to give us personal data. We only save anonymized data.

Privacy notice

Payment

Our shop offers many different payment methods: Paypal, Credit Card, Prepayment.

Payment information

Condition of Use

§ 1 Coverage
§ 2 Contracting parties
§ 3 Conclusion of the contract
§ 4 Cancellation policy
§ 5 Prices and shipping costs
§ 6 Delivery
§ 7 Payment
§ 8 Reservation of proprietary rights

The following conditions of use contain information about your rights corresponding to the the German eCommerce and distance selling laws.

§ 1 Coverage

This general terms and conditions apply to all deliveries by Thermopad GmbH initiated by individuals. Individuals are natural persons, that conclude acts of legal significance that are not part of their professional or commercial activities

§ 2 Contracting parties

The contract is concluded with Thermopad GmbH, Rudolf-Diesel-Straße 11, 72250 Freudenstadt, Handelsregister-Nr: 728458. For any questions or complaints please contact our service team on weekdays from 9:00 to 12:00 and monday to thursday from 14:00 to 16:00 under 07441-932810 or by E-Mail at: info@thermopad.de.

§ 3 Conclusion of the contract

3.1 The presentation of products in our online store shall not constitute a legally binding offer but rather an invitation to place an order. Errors excepted.

3.2 By clicking the purchase button you are making a binding bid. The purchase contract is concluded by sending our order confirmation e-mail.

§ 4 Cancellation policy
§ 4.1 Customers have the right to withdraw the purchase contract within 14 days.
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§ 4.1 Right of withdrawal
Customers are allowed to withdraw their declaration of contract within two weeks without any specification of reasons in writing (e.g. letter, fax, e-mail) or by sending back the goods. The two weeks’ period starts with the delivery of goods together with a detailed cancellation policy in writing. To meet the deadline of cancellation, the timely dispatch of the cancellation or the goods is sufficient. Our cancellation must be addressed to:

Thermopad GmbH
Rudolf-Diesel-Straße 11
72250 Freudenstadt

Germany

Fax: 07441-9328199
info@thermopad.de

Consequences of cancellation
In the case of cancellation, the mutually received payments, goods or services have to be returned within 14 days of the cancellation. The payment will be returned with the same payment method you used after receipt of the returned goods. We will bear the shipping costs of the reshipment.

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§ 4.2 Please try to send back the goods in their original packaging with all of its elements and use a protective outer box. In case you do not have the original packaging anymore, please assure sufficient protection against damages in transit with adequate package.

§ 4.3 Please return the goods by sending it by parcel service and keep the receipt. Shipping costs will be returned with your payment.

§ 4.4 When returning goods we kindly ask you to contact us beforehand by phoning 07441-932810 to inform us about goods being returned. Your information will help you and us to return and receive the goods in a fast and trouble-free manner.

§ 4.5 Please note that paragraphs § 4.2 to § 4.4 are not legally required to return goods.

§ 5 Prices and shipping costs

§ 5.1 The prices stated on the product pages include VAT and all other price components.

§ 5.2 In addition to the stated prices we charge 3,50 € for the delivery within Germany. These shipping costs will be stated during checkout as well.

§ 6 Delivery

§ 6.1 We deliver within Germany with DHL, to the following countries with GLS: Austria, Netherlands, Luxembourg, Belgium, Denmark, Italy, France, Poland, Great Britain, Ireland, Spain, Greece,

§ 6.2 Usually the delivery takes up to three days. Possible different delivery periods will be stated on the product page.

§ 7 Payment

§ 7.1 Payment can be made by prepayment, credit card, Paypal or cash on delivery (only within Germany).

§ 7.1 In case of prepayment you’ll receive the bank details with the order confirmation. The delivery will be made immediately after receipt of your payment.

§ 7.2 In case of payment via credit card or Paypal the debit will be made after the order is completed.

§ 8 Reservation of proprietary rights

The goods remain our property until fully paid.

Alternative Streitbeilegung gemĂ€ĂŸ Art. 14 Abs. 1 ODR-VO und § 36 VSBG:

Die EuropĂ€ische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Wir sind bereit, an einem außergerichtlichen Schlichtungsverfahren teilzunehmen.